Raeth cancellation & refund policy is flexible. You’ve got 7 Days to return all – non-discounted and discounted – products shopped from our website – raethindia.com.
We want you to be fully satisfied with every item you purchase from raeth. If, for whatever reason, you are not satisfied with your purchase, we will accept returns within 7 Days after purchase if the following conditions are met:
- All raeth items should be returned in unmarked, unused condition with the original packaging and original sales receipt.
- Any items that have been altered or repaired by an external repair service will not be accepted for a refund or exchange.
- Mojaris should be tried on a carpeted surface and kept in dust bags until you are certain you are keeping them. Shoes that are returned with damaged packaging material or with marked soles will not be accepted. If by any chance the customer does not return the tote bag and other packaging materials then a sum of INR 250 per pair will be deducted from the refund amount.
- Request a return by dropping an email to firstname.lastname@example.org with your order details. For seamless returns, kindly ensure the product is packed in the same way it was packed and sent to you.
- After inspection we will confirm whether the products are in an acceptable condition. This confirmation will be sent to you within 4 working days after we receive the shipment. Upon confirmation, as per the Return Policy, we will issue a return order for the same.
Mode of Return
To request a pick up please log in to your raeth account and request a return, or email us at email@example.com. During the reverse pickup, kindly keep the parcel ready once the return request is created. In case the package is not ready at the time of pickup or the consignee/customer is not available at the given pickup address, we re-book the pickup only once after that. Post this, the customer has to ship the product to us for any return/exchange and no amount will be refunded for any reverse shipment charges incurred.
If you live in a region that is not serviceable for reverse pickup the customer has to ship the product to us for any return/exchange. We will reimburse the return shipping charges upto Rs 100 or 10% of the return order value upto a max of Rs 200.
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded via the refund method selected by you. In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier. You can sign in to your account and go to Recent Order to cancel your order.
Refunds are initiated only after the returned product is received and quality checked by our team. Your order amount will be refunded to you by Razorpay for prepaid orders and via bank account for COD orders.
For bank refunds, the user must share correct bank account details to which the amountwill be refunded. Any loss due to incorrect bank details will not be borne by themanagement.
Refunds may take upto 30 days to process. For any concerns please contact us on customer care email ID – firstname.lastname@example.org.
The Management’s decision with regard to damaged/defective products and/or issuance of credit shall be final and binding. Further, the Management reserves the unilateral right to modify/alter the aforesaid conditions/policy without prior notice and the same shall be final and binding.