As our products are handcrafted and made to measure, it takes 5-6 days for the product to be shipped.
The delivery of the product may take upto 2-3 days after the product has been shipped.
To order a bespoke pair you can write to us at email@example.com with your contact details and we will get back to you.
Since a bespoke pair is customized as per your design, foot shape and style, it takes about 15 days for the product to be shipped.
We are affiliated with Razorpay and We accept the following payment methods:
- Credit Cards
- Debit Cards
- Internet Banking
- Payment Wallets
Making an account will make your next purchase from us even faster and easier. All it takes is your email address and a password that only you can access.
You can make an account during check out or click on the upper right corner of the web store where it says "Account" and "Create an Account".
Once your order is shipped, you receive a confirmation with the tracking details.
Tracking No. and courier partner details will be mentioned against your order on the website..
You can track your shipment with the tracking id on the courier partner’s website.
It is possible that the color or size combination you want is not in stock. For example, we may have your size in stock but not the color. Or we may have the color, but not your size. You can email us at firstname.lastname@example.org if what you are looking for is out of stock, and they may be able to let you know when the product will be available.
At raëth we give you a free replacement option in case the shoe does not fit. Please check our return/replacement/refund policy below.
raëth prides itself on making products from the highest quality materials with attention to detail. If you are not completely satisfied with your purchase, we will gladly accept returns on eligible merchandise, within 7 days of purchase. To be eligible for a return or replacement the following conditions must be met:
- Merchandise must be unworn, in original condition, tags intact, and in its original packaging
- Monogrammed items cannot be returned or exchanged. All sales are final.
- Proof of purchase is required
- Sale merchandise is not eligible for replacements or returns.
- Returns will be refunded to original form of payment within 15 days of us receiving the package
Changing the size or adding an item is not possible. However, you can cancel the order and place a fresh order.
Usually in such cases, if something goes wrong while placing an order and the money gets debited, the money is credited to your account within 24 hours. Please wait for 24 hours and if it is still not credited, please email/call us with the below details.
- Transaction id
- Order date and amount
- Bank name and payment gateway
- Customer name and contact number
We will initiate the refund to your account in 3 working days, which will reflect in your account in 5-7 working days.